This week I returned to part-time hours at work after a six month stint of full time filling in for a maternity leave position.
Fifteen hours/ week is not sustainable and on top of that my ego is bruised because I had been putting in a huge effort, doing a decent job and hoping that if the lady who was on leave resigned (which she did) I might become full time on a permanent basis. When I was there 2 days/ week I found it hard to learn the job and harder to feel part of the team but once I was there 5 days, I was able to improve all of that.
Anyhow, at the same time my favourite cinema noticed that I hadn't been in a while and offered me a half price ticket.
I didn't have to be at work in the morning and the ticket was so cheap, I made a booking for Monday evening.
When I got there, the lift from the car park was not working and there was a sign to call the box office for assistance. I couldn't imagine that they would be able to fix the lift but I called anyway and the phone went unanswered.
From the underground carpark to the cinema foyer (which is above street level) there must be about 25 or 30 stairs and the majority of those with no hand rail.
I decided not to attempt the stairs and reluctantly headed for home.
I emailed customer service with a request for a refund and received a reply saying that the carpark is not operated by the cinema and therefore it was not their problem but they were giving me an opportunity to buy two more half price tickets. (The carpark is leased to a car park company but the lift belongs to the cinema building)
The wording was sneaky, though and for a few minutes I thought I was being given two tickets.
The dodging of responsibility was not the response I hoped for but I replied and thanked them for the tickets.
It was only after I hit send that I realised that not only did I not receive a refund but they were asking me to buy two more tickets.
So how come they have failed on multiple levels but I am the one who feels dumb?
