Thursday, 22 October 2015
lessons from the trenches
I regularly stuff up at this having-your-own-business lark. Earlier this year I had trouble getting cash payments from a client so I decided that in future I would ask people to confirm bookings with direct payment to a bank account.
That worked until I had a call from a woman who had a baby crying in the background and sounded stressed. I asked for the direct payment but she said something about the in laws paying, she also had an American accent and I know Americans are (or have been) a little leery of direct transfer so I said cash on the day would be fine.
So far I have had two 1 am cancellations for a booking on that day and one request for same day service which was subsequently cancelled.
Not to mention that after telling her the price once and correcting her twice she still offered me an amount lower than my fee.
Maybe sleep deprivation has adled her brain, maybe she is in a tough spot personally but never again. Payment can be upfront and babies can scream the house down while I painstakingly write down an email address and send out an agreement with cancellation fees detailed.